Privacy Policy
Privacy Policy – RAPID RELIABLE RIDES
RAPID RELIABLE RIDES, a licensed private hire operator based in England, welcomes and accommodates private hire bookings for transportation services from individuals, local government, and corporate organisations.
Throughout our service provision, RAPID RELIABLE RIDES. collects and manages both customer and non-customer data. We are fully committed to complying with all applicable data protection and privacy laws, ensuring the privacy and rights of our valued clientele.
This Privacy Notice statement, under the General Data Protection Regulations (GDPR) (EU) 2016/679 (as incorporated by the Data Protection Act 2018), aims to elucidate how we collect, process, store, and share information when you make an inquiry, become a customer, or visit our website. Our objective is to empower you to make informed decisions regarding the usage of your information.
Collection of Information
At RAPID RELIABLE RIDES, we typically gather information to facilitate the following:
– Responding to your inquiries, including private hire bookings.
– Supplying or otherwise providing you with services.
– Managing financial transactions, including billing.
– Offering service updates or special offers.
– Fulfilling statutory or regulatory requirements, such as those outlined in the Private Hire Vehicles (London) Act 1998.
In pursuit of these objectives, RAPID RELIABLE RIDES collects personal information, which may include but is not limited to:
– Name
– Postal address
– Email address
– Telephone number
– Fax number
– Photographs
– Video recordings
– Audio recordings
Additionally, we may collect sensitive personal information, which requires a higher level of protection, such as:
– Criminal convictions or offences
– Medical or health status
– Professional memberships
– Racial or ethnic origin
Furthermore, our website utilises cookies to enhance online functionality. These cookies, comprising anonymous unique identifiers, are sent to your browser from our website’s computer and stored on your device. You can control these cookies through your browser preferences.
Processing Personal Information
RAPID RELIABLE RIDES, will only process personal information on a lawful basis, which may include:
– Consent
– Contractual necessity
– Legal obligation
– Vital interests
– Performance of a public task
– Legitimate interests
Lawful Basis for Processing Personal Information
We primarily process personal information for the performance of contracts and to fulfill legal obligations. Additionally, we may process personal information for legitimate interests, always ensuring that your rights and interests are safeguarded.
Processing Sensitive Personal Information
Sensitive personal information is administered on a lawful basis, which may include consent, contractual necessity, legal obligation, vital interests, performance of a public task, or legitimate interests.
Lawful Basis for Processing Sensitive Personal Information
We process sensitive personal information primarily for the performance of contracts. In instances where consent is required, you are under no contractual obligation to comply with the request, and you may decline.
Data Transfers
Information collected, processed, and stored may be shared with third parties or third-party service providers, both within and outside the European Union (EU). This sharing may occur due to legal obligations, contractual requirements, or legitimate interests. Third parties are expected to comply with GDPR when processing your information.
Automated Decisions
We do not anticipate any decisions to be made without human involvement. Should there be any form of automated decision-making, you will be notified accordingly.
Data Retention
Information is generally retained for 10 years, subject to contractual obligations and legal requirements. After this period or upon the conclusion of our contract with you, information will be reviewed and deleted unless there is a special reason to retain it.
Data Security
RAPID RELIABLE RIDES has implemented security measures to prevent unauthorised access, damage, theft, or compromise of information. In the event of a breach, you will be informed alongside any relevant regulatory bodies.
Your Information Rights
You have the right to:
– Be informed
– Request access
– Request correction
– Request erasure
– Object to the inclusion of information
– Request restriction of processing
– Data portability
– Request transfer of information
You also have the right to withdraw consent at any time, where applicable.
Contact Information
For any questions or comments regarding this Privacy Notice, please contact:
RAPID RELIABLE RIDES,
Complaints
If you have any concerns about our handling of your information, you have the right to lodge a complaint with us.
